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NEC’s disconnection for non-payment process, with certain modifications, will resume on Monday, August 17th.

NEC has been reaching out to past due Members to set up payment plans, and/or direct them to assistance agencies, through various methods, including social media posts, automated calls, and in-person phone calls. We urge you to contact us if you haven’t already done so.  Our Member Care staff is available to help with a customized payment plan to best meet your ability to catch up on your past due electric bills.  For those Members who have established an agreed-upon payment plan to catch up on delinquent bills, as long as the terms of the plan continue to be met, you will not be affected by the resumption of disconnection for non-payment.


Click here for a list of agencies who may be able to assist members who are having difficulties with paying their electric bill.  Members may also call our Member Care team at 928-368-5118 or 1-800-534-6324 for payment plan options or arrangements.

HEBER - OVERGAARD IMPORTANT NOTICE (Bison Airpark area) - On Thursday, August 13, 2020, from 11:45 p.m. in to Friday morning, crews will be working to change out a transformer which will require an outage while they are performing the necessary work. Members in the Bison Airpark area will be affected by this outage. We understand that this will be an inconvenience to the affected members and we appreciate their patience and support of our crews while they perform this necessary task. We will update this post with any new information regarding the transformer work.


Navopache Electric Cooperative will be conducting a Member Satisfaction survey through the middle of July. Please note this is not a SCAM.   Members who have been randomly selected by Bellamy Research in cooperation with Touchstone Energy and NEC will be contacted.  Selected members will receive an email which contains a link to the survey with a unique identification code to complete the survey.  Members may receive phone calls requesting to complete the survey since some members do not have an email address on file with NEC.   We value our member’s feedback, if you are selected, please participate in the survey process so we may better serve you.


06-24-2020:  Due to the current COVID-19 situation in Pinetop-Lakeside and the surrounding areas, NEC Management has decided to close the Lakeside lobby temporarily until further notice.  NEC will still be available to assist members by appointment with issues that are not able to be handled online.  Members may call 928-368-5118 to schedule any necessary appointments.    In accordance with the Emergency Proclamation of the Town of Pinetop Lakeside, Arizona Requiring the Wearing of Face Coverings in Public, members will be required to wear a face covering upon entering the building for scheduled appointments.  Our staff will be wearing face coverings as well during the scheduled appointments.


Click here for a list of agencies who may be able to assist members who are having difficulties with paying their electric bill.  Members may also call our Member Care team at 928-368-5118 or 1-800-534-6324 for payment plan options or arrangements.


EXCITING NEWS!! Newly rebuilt Alchesay Substation to be energized!
Navopache crews will be energizing the newly rebuilt Alchesay Substation on Tuesday, June 23rd.  While we are not expecting to have any major disruption of service for the affected members, we have made contingency plans.  During this transition, our main objective is to ensure the Whiteriver Indian Hospital stays in power.  If all goes smoothly, there won’t be any loss of power to the communities of the White Mountain Apache Tribe.  If unforeseen circumstances arrive, the communities that could potentially be affected by an outage while crews are in the process of energizing the substation would be Canyon Day, Fort Apache, and the East Fork areas.


We know it is hot and understand going without power will be an inconvenience to possible affected areas.  Please be assured that we will do our best to minimize any potential outage impacts as much as possible.  Please stay tuned to our Facebook page or our website ( for updates regarding the status of the substation and if any outages occur.


We want to thank all of our members for their continued support of our line crews and all of our team here at Navopache Electric Cooperative!

Office Re-opening Information:

The Whiteriver office will remain closed until further noticed. The closure is due to the recent break in and the impacts of COVID-19.  NEC has not been able to make repairs to the office. Once the COVID-19 pandemic is clear on the WMAT reservation then NEC can have a contractor make the necessary repairs.

Navopache Electric Cooperative is pleased to announce that our Lakeside office is re-opening to the public as of June 3, 2020, resuming our normal lobby hours of 7:00 a.m. to 6:00 p.m. NEC is following the guidelines provided by the Centers for Disease Control and Prevention and World Health Organization to help keep our employees, members, and communities healthy.  The use of masks are up to each employee and member’s discretion.  NEC will be encouraging social distancing when visiting our lobbies.

The area office lobbies for Overgaard, Springerville and St Johns, will reopen to the public on Tuesday, May 19, 2020 at 7:00 a.m. Social Distancing best practices will be in affect.

The Reserve office lobby will remain closed to the public until further notice due to the New Mexico COVID-19 restrictions. Members will continue to conduct business by phone or email and payments must be made electronically, by phone or payments can be placed in the Reserve office drop box.


2019 CAPITAL CREDIT ALLOCATION INFORMATION:   We recently included information on your April 2020 billing about your 2019 Capital Credit allocation. We had hoped to include the information in the April hiLites, however it will be included with the MAY hiLites. We apologize for any confusion this may have caused.  (Please click on this link for notice details)


COVID-19 Federal Resource Guide

COVID-19 EIDL and Paycheck Protection Programs Comparison

COVID-19 UPDATE FROM GOVERNOR DUCEY @ 9:00 a.m. on 03/26/2020:

Governor Ducey Announces Electric Utility Relief Package


COVID-19 UPDATE REGARDING NEC OPERATIONS @ 5:00 p.m. on 03/24/2020:

An Important Message From Chuck Moore, Chief Executive Officer
Navopache Electric Cooperative March 24, 2020 Press Release



Formed in 1946, Navopache Electric Cooperative is non-profit member-owned distribution cooperative, serving over 33,000 members across the White Mountains of eastern Arizona and western New Mexico.  Our service territory is over 10,000 square miles with 3,500 miles of line. 






“Owned by Those We Serve”


Navopache Electric Cooperative is dedicated to enhancing our member’s quality of life by:

Providing safe, reliable, cost effective electric service;

Creative application of customer service, technology and products; and

Strengthening the economy throughout our service area.


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