OUTAGE INFORMATION FOR FRIDAY, NOVEMBER 29, 2019:
FINAL UPDATE - 11/30/19 12:01 p.m. - Crews have managed to restore the majority of areas that were affected by this last storm. There is a very small/individual area in Alpine that they are working to restore today. If your service is out, please check your breakers and if still out please report the outage via our website, SmartHub, or by calling 928-368-5118. We appreciate everyone's patience and support of our crews while they worked to restore the outages.
CONSOLIDATED OUTAGE POST 11/29/19:
8:11 p.m. - We are currently experiencing an outage in the Porter Mountain Estates. Crews have been dispatched to evaluate and make necessary repairs as quickly and as safely as they can. We will update this post with any new information that becomes available.
8:01 p.m. - We have restored service to the majority of members that were out. We still have spots in Alpine that remain out of power and crews are continuing to work towards restoring it. Crews are continuing to work to restore service to Hannagan Meadow and down in The Blue. We will update this post as we receive new information.
4:44 p.m. - UPDATE: - Service has been restored to Alpine, Lakeside, Wagon Wheel and Show Low (area bordering Lakeside). There are still spots that have small outages - this is mostly due to fuses that are being tripped by the heavy snow load and wind from this storm. Crews are systematically patrolling the areas and resetting fuses as needed. If you are in these areas and are still without service, please report your outage by calling 928-368-5118, visiting our website under report an outage, or via our SmartHub App.
We are still experiencing outages in Whiteriver, Cibecue and the surrounding areas. We have crews working to restore service to this area. Unfortunately we do not have an ETA for full restoration at this time. We will update this post as new information becomes available.
We apologize for the inconvenience this has caused. We truly appreciate everyone's understanding and support of our crews who are out in cold, wet and windy conditions working to get the necessary repairs completed and service restored to the remaining areas as quickly as they safely can.
3:08 p.m. - Crews are continuing to work in the Lakeside area. They are continuing to work on removing trees that have fallen on lines. They are making steady progress in restoring everyone in that are - there are a few remaining pockets that they are working to get back in service as quickly as they safely can.
Crews are continuing to work on restoring service to the following areas: Greens Peak, Alpine, Hanangan Meadow, Whiteriver and surrounding areas, and Cibecue and surrounding areas.
We appreciate the continuing support of our crew as they work to restore service as quickly as they safely can. We will update this post when new information becomes available.
1:21 p.m. - we are experiencing an outage with small portion of the Lakeside/Wagon Wheel area. Crews are patrolling to identify and repair the issue.
12:49 p.m. - Wagon Wheel and Show Low bordering Lakeside has had service restored. Crews from this outage are being send to assist crews in other areas at this time.
12:30 p.m. - Whiteriver and the surrouding areas are experiencing service outages at this time. Crews have been dispatched to the area. We will update this post as new information becomes available.
The Wagon Wheel area and part of Show Low that borders Lakeside Service has been restored at this time.
Alpine, Hannagan Meadow & Greens Peak - Crews are continuing to work on restoring service. We will update this post as soon as we receive NEW information.
We apologize for any inconvenience this outage has caused. We appreciate our members patience and support of our crews while they work to restore service in a quick and safe manner. We will continue to update this post as more information becomes available.
Lakeside/Show Low area bordering Lakeside -
11:25 a.m. - service has been restored to a portion of the Lakeside/Show Low area. Service is still in the process of being restored to the areas of Show Low that border Lakeside (Summit Healthcare, Wal-Mart, JC Penney, etc. area). Crews are continuing to work to restore the remaining areas as soon as they quickly and safely can. We apologize for any inconvenience this has caused and thank you for your patience and support of our crews while they work to restore service.
8:11 a.m. - crews have reported that a tall tree that was not inside our easement/area of responsibility fell and knocked off the top of one of our poles. Crews are making necessary repairs to restore service as quickly as they safely can. We will continue to update this post with any NEW information.
7:16 a.m. - Due to high winds with the stormy conditions we are experiencing an outage in the Lakeside area. Crews have been dispatched and will restore service as quickly as they safely can. We apologize for any inconvenience this is causing and appreciate your patience and support of our crews as they work to restore service. We will update this post as NEW information becomes available.
Greer, Alpine, Hannagan Meadow, and surrounding areas -
11:25 a.m. - Service has been restored to the Greer area. Alpine and down into Hannagan Meadow is still out of service. Weather conditions are significantly worse in these areas than they are in the Show Low, Lakesdie, etc areas. Crews are continuing to make repairs and will restore service as quickly as is safe. We apologize any inconvenience this has caused and appreciate your patience and understanding while our crews work to restore service. We will continue to update this post as New information becomes available.
11/29 @ 6:15 a.m. - Due to the high winds and stormy conditions in the Greer and surrounding areas, and Alpine and the surrounding areas, we are experiencing a service outage in those locations. Crews are dispatched and on site and will restore service as quickly as they safely can. We apologize for any inconvenience this has caused and we thank you for your patience and appreciate the support of our crews. We will update this post when NEW information becomes available.
Wednesday, November 27th, 2019 @ 3:15 p.m. -
We have attached a briefing that we received in conjunction with an emergency preparedness conference call we participated in with various agencies throughout the state of Arizona. We are expecting heavy snowfalls with this next storm.
NEC has crews rested and on standby should and outage occur. We have also made sure that all equipment is staged and ready to go as well as having adequate supplies on hand and ready to go out with the crews.
Emergency preparedness tips can be found on the Navajo County Emergency Management & Preparedness & Apache County Emergency Management & Preparedness Facebook pages. We have been advised that the American Red Cross is aware of the storm and ready to set up warming shelters should the counties indicate a need. We will also be in contact with Catron County if any events affect their areas.
We will update our Facebook page and our website with any information regarding any outages or any resources available during the storm that we are made aware of for our members.
From all of us here at NEC to all of our members and communities - we wish you a Happy Thanksgiving!
Monday, 11/25/2019 @ 8:00 a.m. - Service has been restored across our service territory to our members affected by the outage caused by the storms that swept through our communities last week. We are aware of a few individual services out and are working with specific members who may have had their panels/equipment damaged by the storm. We appreciate the understanding and support of our team as we work to get service restored in a quick and safe manner. We would like to share a few pictures of what our crews were facing, a short video about the simplified process of how service is restored with outages like this, as well as a link to discuss some information on being prepared for storms (includes information on different types of warnings & watches etc) - we want our communities to be as safe as possible during as storm - even when service is not interrupted.
The information on storm/emergency preparedness is:
In response to many of the questions we have been receiving, here is a short video published by the NRECA that explains how our crews restore service during these types of outages:
Formed in 1946, Navopache Electric Cooperative is non-profit member-owned distribution cooperative, serving over 33,000 members across the White Mountains of eastern Arizona and western New Mexico. Our service territory is over 10,000 square miles with 3,500 miles of line.
NAVOPACHE ELECTRIC COOPERATIVE
“Owned by Those We Serve”
Navopache Electric Cooperative is dedicated to enhancing our member’s quality of life by:
Providing safe, reliable, cost effective electric service;
Creative application of customer service, technology and products; and
Strengthening the economy throughout our service area.